Shipping & Delivery

We’re committed to getting your Bella’s order to you as quickly and smoothly as possible.

Shipping

Shipping Information

We currently offer shipping within South Africa only.

Shipping costs are calculated and displayed at checkout before you complete your purchase.

  • Orders are typically processed within 1–3 business days.
  • Orders are shipped to the delivery address provided at checkout.
  • Once your order has been dispatched, you will receive tracking details by email where available.
Delivery

Delivery Times

Delivery times may vary depending on your location within South Africa.

Estimated delivery timeframes are provided as a guide only and may be affected by courier operations, remote delivery areas, incorrect address details, payment verification, weekends, or public holidays.

We will take reasonable steps to keep you informed if there is a significant delay with your order.

Processing

Order Processing

Orders are processed on business days only.

Orders placed on weekends or South African public holidays will be processed on the next business day.

Unless otherwise agreed, orders will be executed within the legally required timeframe. If we are unable to fulfil your order because an item is unavailable, we will notify you and refund any payment received within the applicable legal timeframe.

Tracking

Track Your Order

As soon as your order has been shipped, we will send you tracking details where tracking is available.

Please make sure your email address and delivery details are correct at checkout. We are not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

Important

Delivery Issues

If your parcel is delayed, missing, damaged in transit, or appears to have been delivered incorrectly, please contact us as soon as possible.

We will assist with the courier investigation and work with you toward a suitable solution in line with applicable South African consumer protection laws.

Need Help?

If you have any questions regarding your delivery, please contact us.

Contact us